Telephone

Telephone CATI – Computer Assisted Telephone Interviewing

Telephone interviewing is one of the best ways of contacting customers at minimum inconvenience for them – and this, along with the skill of our interviewers, increases the response rate and minimises costs. Our CATI system means that our team are also optimising their time and capturing the data in a consistent way so that we can provide immediate and accurate reporting for you.

Our high calibre team build rapport and gain respondents’ trust, enabling them to conduct meaningful interviews, ensuring that the best insights are delivered. All our interviewers are trained to benchmark industry standards and operate according to the MRS (Market Research Society) Code of Conduct covering confidentiality, transparency and data protection.

We undertake numerous surveys that address complex or potentially contentious issues and you can rely on Heawood to handle them sensitively and to represent your organisation in a positive and professional manner.

If you would like to talk to us about how telephone surveys could work for you, or for a free quotation, just give us a call. We’ll be happy to think it through with you.

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